I frequently make use of Amazon Prime’s Instant Video access on my Xbox. Recently, I had begun receiving error “MP1026” on the system when trying to play content. The error was doggedly persistent. I restarted the Xbox, signed in and out of Xbox Live, and reinstalled the Amazon app countless times. I finally appealed to Amazon’s support via email.
Annoyingly, the support tech suggested I call in to receive further tech support, not knowing how to resolve the elusive MP1026. (At least he admitted his inability to solve the problem, as opposed to sending me a worthless, canned reply.) Perhaps by accident, I discovered my own resolution to the problem.
Going through the storage section of my Xbox: I nuked the Amazon app, the Amazon “Title Update,” and all the cache files. I had previously deleted all but the latter several times prior. I guess nuking the Xbox’s cache files did the trick, because now I can watch videos again without getting the dreaded MP1026 error.
Maybe this will help other folks out there…
Worked for me. Thanks a lot.
THANKS!! That worked perfectly! What a delight that a potentially frustrating situation can be solved so easily.
hey man it worked for me too!!
Found this via Google. Only result that says how to fix this! Much thanks.
Thanks! Amazon Prime on Xbox is a disaster; thanks for making it a bit more functional.
Worked for me too but I deleted everything except the Amazon app. The other two being the Title Update and the license thing (I forget exactly what it was called).
btw, I forgot to say thanks a lot for posting this!
didn’t work for me, how do i know what to delete, I deleted the app and the system cache file, the other system files I believe I need. Can someone help? :/
Hi Adrienne,
Make sure you’re also deleting the Amazon “Title Update” and license files (for Amazon).
Hope this helps!
ok I finally found them and it worked ! Thank you !! 🙂
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I started having this problem on my xbox one. Any idea how to fix it when we don’t have the same type of file management?
How do you delete the license files and title updates for amazon on xbox one. I uninstalled the amazon app and turned the xbox off to clear the cache. After that I installed the app again and tried to play the movie I bought (gladiator) I still had no luck. The error message mp1026 shows up again. very frustrating.
Hi Joe,
I don’t have an Xbox One yet, so I’m honestly not sure. I’d assume worst case scenario, you can always reset the console back to factory defaults and then reinstall the Amazon app.
This just saved my whole evening. Thank you so much!
It worked!!! You are awesome!!! Thank you. 🙂
What do you mean with nuke?
Delete, uninstall, etc.